Delete your StormLens account

01How to delete

The quickest way is in the app. Open Settings, tap Delete account, and type DELETE to confirm. The same button is on the screen shown when a plan has ended or a payment has failed.

02How long it takes

Nothing is deleted for 30 days. We email a confirmation with the date, a reminder 7 days before, and a final email when it's done. Signing in before the date cancels the deletion and keeps everything.

03What gets deleted

• Account owners: the whole company account, every team member's login and contact information, and all leads, visits, notes, reports, lists, territories and watchlist addresses.
• Team members: your name, email, phone number and login. The leads and visits you logged stay with your company, because they're the company's records.

04What we keep

Report verification records, so links on reports already sent keep working; purchase and billing records required by app stores, payment processors and tax rules; and the normalized phone number and date of any free report request. Backups are replaced within 6 months. The Privacy Policy has the details.

05Subscriptions

Deleting your account doesn't cancel an App Store or Google Play subscription. Cancel it in your App Store or Google Play settings.

06If you can't open the app

Email info@stormlens.org from the address on your account with the subject "Delete my account". Don't include your password. We'll confirm by email, then schedule the deletion.