Privacy Policy

01Who this policy covers

StormLens, LLC ("StormLens," "we," "us," or "our") provides a sales team management and weather intelligence platform purpose-built for roofing contractors. This policy covers our mobile apps, web app, website, free report requests, and related services (the "Services").

We handle information about account holders, website visitors, and people who contact us. We also process information that contractors enter about homeowners, prospects, and their teams. For those business records, the contractor or company generally decides what to collect and how to use it; StormLens processes the records to provide the Services.

If your employer or another company provides your account, read Team accounts and visibility and that company's privacy notices as well.

02Information we collect

• Account and company details. Name, email, phone number, company, role, account identifiers, and profile details you provide; sign-in and password-reset information; and records of the terms and communication preferences you accept.
• Canvassing and customer records. Property addresses and coordinates, names, contact details, notes, insurance information, appointment dates, tags, pipeline stages, visit history, job values, and other information you or your company enter or import from a CSV file or another customer-management system.
• Team and performance records. Team membership, invitations, territory boundaries and assignments, route planning, goals, activity timestamps, and performance measures derived from recorded work.
• Weather and report activity. Addresses you search or save, requested dates, report details, watchlist properties, alert preferences, report verification records, and company branding you include in a report.
• Images you choose. For example, the company logo selected for report branding. We use the image you select for that feature; we do not collect the rest of your photo library.
• Free reports, support, and referrals. The contact information and address you submit for a free report, the contents of support messages or feedback, and referral identifiers or reward details when you participate in an available program.
• Purchase records. Subscription status, product and transaction identifiers, and purchase or renewal information supplied by the app store or payment provider. Payment card details are handled by that provider.
• Technical information. IP address, browser or device information, service requests, and operational or error logs generated when you use the Services. Web sessions and local app storage also keep information needed to sign you in, remember settings, and load your work.

03Location, device storage, and Face ID

Location. With your device permission, StormLens uses your precise location while you use location features such as centering the map and planning work nearby. The current mobile app requests foreground location access, not background location tracking. A saved route can retain its starting location on your device. Property coordinates, territory boundaries, and activity associated with a saved property can be stored as business records. A rep timeline shows recorded work and its timestamps; it should not be understood as a continuous GPS recording of the rep's movements.

You can deny or turn off location access in your device settings and search for an address manually. Features that need your current location may then be unavailable. Opening directions in another map app shares the destination with that app under its own privacy policy.

Local storage. StormLens stores session information, preferences, and cached work on your device. Cached work can include customer names, phone numbers, notes, property addresses, and temporary files created when you import a CSV or generate a report or export. Sign out when you finish using a shared device. Signing out does not necessarily remove files already exported, shared, or left in operating-system cache storage. Copies you export or save outside StormLens are controlled by you and the apps you send them to.

Face ID and other biometrics. When you enable the app lock, your operating system performs the authentication. StormLens receives the result of that check, not your face scan, fingerprint, or biometric template. The lock controls access on that device; it does not change which authorized team members can access company records.

04How we use information

We use information to provide and support the features you request: accounts and sign-in; historic hail maps and address search; canvassing records and custom pipelines; territories and routes; rep timelines and goals; reports and branding; and storm watchlists.

We also use information to deliver requested reports and account messages, manage subscriptions and available referral programs, remember preferences, respond to support requests, diagnose problems, improve the Services, prevent misuse, protect accounts, comply with law, and enforce our agreements.

We use marketing contact information according to the choices you make. Agreeing to the Terms or requesting a report does not, by itself, mean you consent to every form of marketing.

05Team accounts and visibility

StormLens is a shared business workspace. Company owners and authorized managers can view and manage records associated with their team, including assigned territories, canvassing activity, rep timelines, goals, performance totals, and customer records. Canvassing pins are shared within the company; assigning a territory organizes work and does not make its pins private to one rep. Other records, such as saved lists, have their own role-based access, including access for authorized managers and team leads.

Your company may retain its business records after you leave the team or stop using your account. Ask your company about its employee monitoring, recordkeeping, access, and retention practices.

Storm watchlist messages can include property addresses, contact details, notes, and storm information. They may be sent to you, authorized managers, and additional recipients configured for the company. Check the recipients and the information you save before using these features.

06Service providers and other sharing

We do not sell personal information or share it for cross-context behavioral advertising. We disclose information for the following purposes:

• Hosting and operations. Providers that host the Services, store records, help operate the app, and support delivery of requested features.
• Maps, address search, and weather. Mapping, geocoding, and weather providers receive the addresses, coordinates, map areas, or technical request information needed for their services. These can include Google, Esri, OpenStreetMap tile services, the U.S. Census Bureau geocoder, and public weather-data sources. The app also loads map resources such as Overture building data hosted on Amazon Web Services and fonts from Google Fonts. Direct requests from your device can expose your IP address and, for map requests, the requested map area to the provider.
• Messages and reports. Email providers, including SendGrid, deliver account messages, reports, and storm alerts. Message delivery services process the recipient details and content needed for delivery.
• Subscriptions and rewards. Apple, Google Play, and RevenueCat support mobile purchases and subscription access. A web payment processor, such as Stripe, may handle a web purchase where offered. Tremendous may process rewards and required recipient or tax information when an applicable referral program is active.
• Your instructions. Your company, authorized team members, report recipients, and third-party apps you choose when you share, export, or open a record.
• Legal obligations and business changes. Where reasonably necessary to comply with law, respond to valid legal process, protect rights and safety, investigate misuse, or complete a merger, acquisition, or asset transfer with appropriate protections.

Providers processing information on our behalf are expected to protect it and use it for the services they provide to us. Independently operated services, such as an app store or a map app you open, also have their own terms and privacy policies.

Text messaging. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

07Reports, exports, and verification links

Reports can contain a property address, weather dates and estimates, the preparer's information, and company branding. Review a report before sharing it with a homeowner, insurer, or another recipient.

A report verification code or link lets a recipient check the associated report record. Treat it as shareable: someone with the code or link may be able to view the information in that verification record without signing in. These records may be retained to support verification after a report is issued.

Company owners can export their company's records, including after a plan ends. Use Export my data on the screen shown when a plan has ended, or Delete account in Settings, which offers an export first. The export is a ZIP file of spreadsheets with leads, visit history, report history with verification links, watchlist addresses, saved lists and the team roster.

We cannot recall a PDF, screenshot, email, or export already saved or forwarded outside the Services. Contact the recipient or the company responsible for the record if you need those copies corrected or deleted.

08Your choices and communications

• Profile and records. Update the information available to you in the app. Ask your company administrator about records or permissions you cannot change.
• Marketing email and texts. Use the unsubscribe instructions in a marketing email or contact info@stormlens.org. Where marketing texts are offered, follow the opt-out instructions in the message or contact us. You can reply STOP to any StormLens text to stop texts, or HELP for help. Marketing consent is optional and is not a condition of purchase.
• Service messages. Account security, requested report delivery, and other essential service messages are separate from marketing. Watchlist settings determine the alerts you request.
• Device permissions. Manage location and photo access through your operating system. You can change the app-lock setting in StormLens.
• Browser storage. You can clear or limit cookies and site storage through your browser. Doing so may sign you out or remove saved preferences.

09Retention and account deletion

Canceling a plan is not deleting an account. When a plan ends or a payment fails, you can still sign in. The app shows what happened and how to fix it, and your data stays so you can pick up where you left off.

Clearing after a plan ends. If an account stays without a plan, we clear its job data 60 days after the plan or trial ended, or 180 days after if the account ever paid for a plan. Job data means leads and doors, visit history, notes, report history, saved lists, territories, goals and watchlist addresses, plus the logins of the company's team members. The account owner's login, contact information, company name, pipeline settings and billing history stay, so the account can be reopened. We email the account owner 30 days and 7 days before clearing. Choosing a plan before then stops it.

Deleting your account. In the StormLens app, open Settings, then Delete account. The same button is on the screen shown when a plan has ended or a payment has failed. You can also follow the steps on our account deletion page.

• If you are the company's account owner, deletion covers the whole company: every team member's login and contact information, and all of the company's leads, visits, reports, lists, territories and watchlist addresses.
• If you are a team member, deletion covers your name, email, phone number and login. The leads, visits and notes you logged are the company's business records, so they stay with the company, attributed to a deleted user.

Deletion takes 30 days. We sign you out and email a confirmation with the date, send a reminder 7 days before, and email again when the deletion is done. Signing in before the date cancels the deletion and keeps everything. When a company is deleted, we also delete its people from our customer messaging system.

What we keep. Report verification records stay, so verification links on reports already sent keep working. We keep purchase and billing records that app stores, payment processors and tax rules require; RevenueCat and our payment processor identify those records by an account number, not by your name or email. To prevent repeat free reports, we keep the normalized phone number and date of a free report request, without the name, email or address. Backup copies of our database are kept for up to 6 months (7 daily, 4 weekly and 6 monthly copies) and are replaced on that cycle.

Subscriptions. Deleting an account does not cancel an App Store or Google Play subscription. Cancel it in your App Store or Google Play subscription settings so you aren't charged again. A subscription billed through our website is canceled when the account is deleted.

If you can't sign in, email info@stormlens.org from the address on the account. Do not send your password.

10Privacy requests, including homeowner records

Depending on where you live and which laws apply, you may have rights to access, correct, delete, or receive a copy of personal information; withdraw consent; or object to or opt out of certain processing. These may include rights relating to the sale or sharing of information and certain uses of sensitive information. StormLens does not sell personal information or share it for cross-context behavioral advertising.

Send a request to info@stormlens.org. We may ask for information reasonably needed to verify your identity or an authorized agent's authority. We will respond as required by applicable law and will not discriminate against you for exercising an applicable privacy right. If we decline a request, you can reply to ask for a review or appeal where that right applies.

California residents. Where the CCPA/CPRA applies, your rights include knowing the categories and specific pieces of personal information collected, access, correction, deletion, and opting out of sale or sharing, subject to applicable exceptions. The categories described in this policy include identifiers, professional information, commercial records, internet or network activity, visual information, and precise geolocation. Precise geolocation is sensitive personal information and is used to provide the location features you request. The collection sources, purposes, recipients, and retention criteria for these categories are described above. We do not sell personal information or share it for cross-context behavioral advertising, and we honor recognized opt-out preference signals such as Global Privacy Control where applicable.

If you are a homeowner or prospect: contact the contractor who collected your information first. That company generally controls its customer records. You can also contact us; we will help identify the appropriate company and assist with the request as appropriate. Having a public property address does not remove the contractor's responsibility to handle your contact details and notes lawfully.

11Protecting information

We use administrative, technical, and organizational safeguards to protect information, including access controls and encryption in transit. No service or device can guarantee complete security. Keep account credentials private, secure your device, and tell us at info@stormlens.org if you suspect unauthorized access.

12Age and international use

The account-based platform is intended for business use by adults, and the Services are not directed to children under 18. We do not knowingly collect personal information from children. Contact us if you believe a child has provided personal information so we can take appropriate steps.

StormLens is based in the United States and its weather and field-sales tools are designed primarily for U.S. use. Information is processed in the United States and may also be processed where our service providers operate. Privacy laws may differ from those where you live.

13Updates and contact

We will update the date on this page when the policy changes. For material changes, we will provide additional notice as appropriate and obtain consent where required. A policy update does not replace a consent that the law requires us to obtain.

StormLens, LLC
Privacy requests: info@stormlens.org
Account help and general inquiries: info@stormlens.org