Terms of Service

01Agreement and eligibility

These Terms of Service ("Terms") are an agreement between you and StormLens, LLC ("StormLens," "we," "us," or "our"). They govern the StormLens mobile apps, web app, website, reports, and related services (the "Service"). By accepting these Terms or using the Service, you agree to them. If you do not agree, do not use the Service.

The account-based platform is designed for roofing contractors and their authorized representatives and managers. You must be at least 18. If you use the Service on behalf of a company, you represent that you have authority to do so, and these Terms apply to you and that company. Visitors may use public features, such as free report requests, without creating an account.

Our Privacy Policy is incorporated into these Terms and explains how we handle information. It does not replace any separate permission or consent required by law.

02Accounts and company administration

Provide accurate account information, keep your credentials private, and use your own authorized account. You are responsible for activity you authorize under your account. Tell us promptly at info@stormlens.org if you suspect misuse.

Company owners and authorized managers control team membership, roles, assignments, goals, and access to company records. They can view recorded work, timelines, performance measures, and other information made available by the team tools. A company is responsible for its account administration and for providing any notices or permissions required for employee monitoring and business data processing.

Leaving a team does not transfer ownership of the company's business records to you. Keep your own authorized exports where needed and coordinate record access with your company.

03What StormLens provides

StormLens combines sales team management and weather intelligence for roofing contractors. Depending on the plan and available features, it includes historic hail maps; door-to-door canvassing records; territories and route planning; rep timelines; goals and performance totals; custom pipelines and tags; property weather reports; company report branding; and storm alert watchlists.

Feature access, usage limits, and team permissions depend on your plan and role. Not every feature is available on every plan or device. We may improve, add, or change features over time, subject to applicable law and any commitments made for a paid subscription.

Territory assignments organize your team's work. They do not grant rights to enter property, exclusive selling rights, or permission to contact a person.

04Weather intelligence and insurance documentation

Weather maps, MESH hail-size estimates, radar detections, storm history, alerts, and reports are derived from third-party observations and models. They may be incomplete, delayed, revised, or inaccurate. A mapped storm footprint or estimate near an address does not prove that hail of that size struck a particular roof or that damage occurred.

Use StormLens to support your research and documentation. It is not a roof inspection, an engineering opinion, an insurance coverage or causation determination, legal advice, or a guarantee that a claim will be accepted or paid. You remain responsible for checking the address, date range, data sources, and limitations and for obtaining any necessary professional inspection or advice.

Do not misrepresent estimates as direct measurements at a property, change a report to make it misleading, or imply that StormLens or a public weather agency endorses your claim. Preserve source labels, limitations, and verification information when sharing a report.

The Service is not an emergency warning system. Do not rely on watchlist alerts or map updates for immediate decisions about personal safety.

05Fieldwork, outreach, and team decisions

You and your company are responsible for safe fieldwork and lawful outreach. Obey road restrictions, property boundaries, no-soliciting signs, local permit requirements, and applicable call, text, Do-Not-Call, and home-solicitation rules, including the Telephone Consumer Protection Act (TCPA). Honor do-not-contact requests. Route suggestions do not guarantee safe, legal, or accessible travel.

You represent and warrant that you have all rights, notices, and consents needed to collect, import, store, and use homeowner or prospect information. A saved pin, phone number, referral, or weather alert is not consent to call or text someone. Any call or message you initiate through your device remains your responsibility.

Timelines and performance totals reflect the records available to the Service. They can be affected by data entry, missing records, connectivity, and changes to pipeline definitions. Review the underlying information before making compensation, staffing, or other decisions about a person.

06Your records, branding, and reports

You or your company retain your rights in content you provide, including customer records, notes, territory boundaries, pipeline labels, and company logos ("Your Content"). You grant StormLens a non-exclusive, worldwide, royalty-free license to host, store, process, display, and transmit Your Content as needed to provide, secure, support, and improve the Service. This license does not authorize us to sell your customer lists.

You are responsible for the accuracy and lawful use of Your Content and for having permission to use any company name, logo, or other material you upload. Do not enter unnecessary sensitive personal information, account passwords, government identity numbers, or payment card details in free-text notes.

You may share reports generated through authorized use with homeowners, insurers, and others for your legitimate business purposes. A verification code confirms the associated issued record; it does not certify roof damage, coverage, or the accuracy of third-party weather estimates. Verification links may expose the associated report information to anyone with the link or code.

Review recipients and report contents before exporting, emailing, or sharing. Copies saved outside StormLens are outside our control. Custom report branding is available only where included in your plan.

07Subscriptions, cancellation, and refunds

Some features require a paid plan. The price, billing period, included access, and any trial or promotional conditions are shown before you purchase. Do not assume that access to a demonstration or a free feature includes a paid subscription.

• App-store purchases. Apple or Google Play bills purchases made through its store. An auto-renewing subscription continues until canceled under the store's rules. Manage, cancel, and request refunds through the store that billed you. For Apple subscriptions, turn off renewal at least 24 hours before the current period ends.
• Web purchases, where offered. Payment, renewal, and cancellation details are disclosed at checkout and in the applicable billing controls. Contact us if you need help identifying the provider that bills you.
• Cancellation. Cancel with the billing provider before renewal. Access ordinarily continues through the paid period, subject to that provider's rules. Uninstalling the app, deleting an account, or leaving a team does not automatically cancel a subscription.
• Trials and price changes. A trial converts to paid access if its disclosed terms provide for that conversion and you do not cancel in time. Price changes apply according to the notice and consent rules of the billing provider and applicable law.
• Refunds. Store purchases follow the store's refund rules. Except where applicable law or the billing provider's rules require otherwise, fees are non-refundable.

An available referral or rewards program is governed by the rules disclosed for that program. Rewards are separate from an app-store purchase and are not guaranteed merely because someone uses a referral link.

08Reports, alerts, and communications

A free report request authorizes us to process the submitted address and contact information to fulfill that request. Account, security, report, and requested watchlist messages support the Service. Optional marketing email or SMS consent is separate and is not a condition of purchase; you can withdraw it using the instructions provided or by contacting us.

Watchlist alerts depend on data availability, matching rules, account settings, and message delivery. We do not guarantee that every storm will be detected or that every message will arrive at a particular time. You are responsible for selecting appropriate recipients for company or customer information.

Text messages from StormLens. If you opt in, StormLens, LLC sends text messages about your free report, your trial and your plan, such as report delivery and trial or payment reminders, along with storm alerts, tips and offers. Message frequency varies. Message and data rates may apply. Consent to receive texts is not a condition of purchase.

You can cancel texts at any time. Reply STOP to any StormLens text and you will receive one message confirming that you have been unsubscribed. Reply HELP for help, or email info@stormlens.org. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle mobile information.

09Acceptable use

Do not use the Service to break the law, harass or deceive people, upload unlawful or infringing content, gain unauthorized access, bypass plan or account restrictions, interfere with other users, or damage the Service. Do not share account credentials, scrape or bulk-extract data without authorization, remove proprietary notices, resell platform access, or use unauthorized access to build a competing service.

Do not reverse engineer the Service except where applicable law permits it. These restrictions do not prohibit ordinary, authorized report sharing or exports made available by the Service. We may limit or suspend access to address violations or protect the Service.

10StormLens and third-party services

StormLens and its licensors retain ownership of the software, design, trademarks, and other materials they provide. We grant you a limited, non-exclusive, non-transferable license to use the Service for its permitted purposes under these Terms. Third-party weather data, maps, and other materials remain subject to their applicable licenses and attribution requirements.

The Service relies on app stores, mapping and geocoding providers, weather sources, hosting, and payment or message delivery services. Third-party services may have their own terms, privacy practices, outages, and limitations. We do not control independently operated services.

If you provide feedback, you allow us to use it without compensation to improve the Service. That permission does not transfer ownership of your customer records or company branding.

11Availability and warranties

To the fullest extent permitted by law, the Service and its content are provided "as is" and "as available," without express, implied, or statutory warranties, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not guarantee uninterrupted availability, complete security, error-free operation, accurate or complete data, or a particular business result.

Nothing in these Terms excludes a warranty, remedy, or other right that applicable law does not allow us to exclude.

12Liability and indemnification

To the fullest extent permitted by law, StormLens and its owners, officers, employees, and agents are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, revenue, data, goodwill, or business opportunities. Our total liability arising from the Service or these Terms will not exceed the greater of the amount you paid StormLens in the 12 months before the event giving rise to the claim or US $100.

To the extent permitted by law, you agree to defend, indemnify, and hold harmless StormLens and its owners, officers, employees, and agents from third-party claims, losses, liabilities, and reasonable costs, including attorneys' fees, arising from Your Content; your unlawful collection or use of another person's information; your calls, texts, or door-to-door activity; or your violation of these Terms, applicable law (including the TCPA, Do-Not-Call rules, and home-solicitation laws), or another party's rights.

These limitations do not apply where applicable law prohibits them.

13Stopping use and closing an account

You may stop using the Service and cancel a subscription at any time through the provider that bills you. We may suspend or terminate access for a violation of these Terms, a legal requirement, or discontinuation of the Service, subject to applicable law.

To delete your account, open Settings → Delete account in the app. Deletion happens 30 days later, and signing in before then cancels it. See how account deletion works. Account closure, company record retention, exports, and deletion are described in the Privacy Policy.

Company owners can export company records in the app at any time, including after a plan ends. Other team members can ask their company owner or contact us; we may need the company's approval to release shared records. Provisions that by their nature should continue after termination, including ownership, payment obligations already incurred, disclaimers, liability limits, and dispute resolution, survive termination.

14Governing law and dispute resolution

These Terms are governed by North Carolina law, without regard to conflict-of-laws rules and subject to any mandatory protections that apply to you.

Individual arbitration. Except for the excluded claims below, you and StormLens agree that disputes arising from the Service or these Terms will be resolved by binding individual arbitration administered by a recognized arbitration provider under its applicable rules. Either party may bring an individual claim in small-claims court if it qualifies, or seek injunctive relief in court to protect intellectual property or confidential information.

Class-action waiver. You and StormLens may bring claims against each other only in an individual capacity, not as a plaintiff or class member in a class, collective, consolidated, or representative proceeding, to the extent permitted by law.

Opt-out. You may opt out of the arbitration agreement and class-action waiver by emailing info@stormlens.org within 30 days after you first accept these Terms. Include your name, company, and a clear statement that you opt out. A valid previous opt-out remains effective. If you opt out, disputes may proceed in a court with jurisdiction under applicable law.

15Changes to these Terms

We will revise the date on this page when these Terms change. For material changes, we will provide reasonable notice, such as an in-app notice or email, and identify when the changes take effect. Where law requires affirmative acceptance, we will obtain it. Other changes take effect when posted unless we state otherwise. Continued use after applicable changes take effect constitutes acceptance to the extent permitted by law.

16Apple and Google Play

The following provisions apply to the iOS app obtained through Apple's App Store:

• These Terms are between you and StormLens, not Apple. StormLens is responsible for the app and its content, maintenance, and support.
• Your license is non-transferable and permits use on Apple-branded products you own or control, as allowed by Apple's Usage Rules and applicable Family Sharing or volume-purchase terms.
• Apple has no obligation to provide maintenance or support. If the app fails to conform to an applicable warranty, you may notify Apple and Apple may refund the purchase price, if any. To the maximum extent permitted by law, Apple has no other warranty obligation; other warranty claims are StormLens's responsibility.
• StormLens, rather than Apple, is responsible for addressing applicable product, legal, regulatory, and intellectual-property claims relating to the app.
• You represent that you are not in a country subject to a U.S. embargo or designated as supporting terrorism and are not on a U.S. prohibited or restricted-party list.
• You must comply with applicable third-party agreements when using the app. Apple and its subsidiaries are third-party beneficiaries of these provisions and may enforce them.

If you obtain StormLens through Google Play, applicable Google Play terms also govern your use of that store and its billing services. StormLens, not Google, provides support for the StormLens app.

17General provisions

These Terms, applicable purchase or program terms, and any separate written agreement with StormLens form the agreement for the Service. If a provision is unenforceable, it will be limited or removed only as necessary, and the remaining provisions remain in effect. Failure to enforce a provision is not a waiver.

You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or transfer of the Service, subject to applicable law. These Terms do not create a partnership, agency, or employment relationship between you and StormLens.

18Contact StormLens

StormLens, LLC
Service and legal questions: info@stormlens.org
Privacy requests: info@stormlens.org